• Do you have experience as a Programme Manager, Senior Project Manager or Delivery Lead within a SaaS, technology, or data-driven business?
• Can you demonstrable success in delivering complex, multi-stakeholder programmes on time and within budget?
• Do you have proven influencing skills, with the confidence to work with senior stakeholders including ExCo?

Impartial. Respected. Trusted.

Defaqto brings data, technology and consumers together to help everyone make smarter financial decisions today and tomorrow. The business has been successful and Defaqto Software and Data is a key engine for organic growth within the Fintel Group.

To this end, we are inviting experienced programme management professionals to apply for this exciting new opportunity within our Programme and Product Management team.

Role overview

We are looking for a highly motivated individual with strong programme leadership skills and a proven track record in delivering complex, multi-stakeholder software and data solutions. With a customer-first mindset, you will be responsible for driving the successful delivery of programmes that ensure our clients achieve maximum value from our technology and services.

Reporting directly to the Chief Transformation Officer, you will play a pivotal role in coordinating delivery across our portfolio of multi-product SaaS and data solutions to enable transformation projects for our customers. Working closely with Product, Technology, Operations and Commercial teams across multiple product lines, you will ensure that client needs are met with high-quality, scalable and sustainable outcomes.

You will need to demonstrate experience in leading cross-functional delivery programmes, ideally within a SaaS or data-led business, with clear evidence of customer impact, measurable outcomes, and lessons learned.

This role will bridge the gap between waterfall style project management and agile delivery in our software development teams to bring clarity and confidence to projects. The role holder will act as the main point of contact for key customers during the delivery phases of our projects and lead on reporting both to internal and external stakeholders.

Areas of responsibility

Your initial primary focus will be to bring structure, governance and customer-centricity to our client delivery model, aligning internal teams and external stakeholders behind a clear programme plan.

• Own the end-to-end delivery of customer-facing programmes, ensuring successful outcomes for clients and the business.
• Establish and maintain robust governance, programme plans, risk registers and reporting mechanisms.
• Act as the primary point of contact for clients throughout programme delivery, ensuring excellent communication and customer satisfaction.
• Drive collaboration across Product, Technology, Data, Operations and Commercial teams to ensure seamless execution.
• Monitor and report on programme progress, budget, risks and dependencies to senior stakeholders and the ExCo.
• Ensure lessons learned and best practices are embedded into future programmes to drive continuous improvement.
• Champion customer delivery excellence and help shape the future of our client delivery framework.

What you need to succeed

• Experience as a Programme Manager, Senior Project Manager or Delivery Lead within a SaaS, technology, or data-driven business.
• Demonstrable success in delivering complex, multi-stakeholder programmes on time and within budget.
• Strong customer engagement skills with proven success in building trusted relationships with clients.
• Experience of programme governance, risk management and reporting at executive level.
• Proven ability to coordinate cross-functional teams and balance competing priorities in a fast-paced environment.
• Excellent communication and influencing skills, with the confidence to work with senior stakeholders including ExCo.
• A customer-first mindset with the ability to translate client needs into actionable delivery plans.
• Entrepreneurial and pragmatic approach – willing to roll up your sleeves and get involved in the detail when needed.

Location

This is a home-based role but will require some level of face-to-face collaboration with the Development teams, key internal stakeholders and regular visits to customer sites.

Our Defaqto HQ is in Haddenham but we also have offices in London and so you can expect to travel to both locations, and other key sites including customer locations, as needed.

Right to Work

We are currently unable provide sponsorship under the Skilled Worker Visa so you will need to hold the long term right to work in the UK without sponsorship.

How we Work

Our values define how we work so that we can achieve our vision, provide a great employee experience, and positively impact our customers.

Think Big | Be Bold | Own it | Team up | Be a Star

We have a vibrant office environment with a hybrid approach to working supported by our flexible working promise. We have a focus on wellbeing, a programme of social, charity and team-building events and free fresh fruit delivered to the office.

Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.

For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.